Last updated July 23, 2026
Terms of Service
These terms apply to services provided by The CompuGeek LLC unless a signed agreement, estimate, statement of work, or service plan states otherwise.
Service scope
Services are provided on a reasonable-effort basis using the information, access, equipment, and time available. The scope, price, and expected outcome may change when additional problems are discovered. Material changes will be explained before additional billable work proceeds when practical.
Authorization and access
You must have authority to request work on the devices, accounts, networks, data, and systems involved. Remote access begins only after customer permission. You remain responsible for protecting confidential information and closing unrelated documents before access begins.
Backups and data risk
You should maintain a current backup before repair, upgrade, cleanup, migration, or recovery work. Technology work can involve risk, including data loss, downtime, hardware failure, software incompatibility, or account lockout. No recovery outcome can be guaranteed.
Billing
- One-time remote support is billed at the published rate or approved estimate.
- Hardware, software, licenses, projects, onsite travel, after-hours work, and specialized services may be billed separately.
- Monthly plans renew according to the written agreement or selected billing cycle.
- Payment disputes or invoice questions should be raised promptly.
Third-party products and services
Third-party hardware, software, cloud services, internet providers, and vendors are governed by their own terms and availability. The CompuGeek is not responsible for a third party’s outage, defect, policy, pricing change, or data handling.
Acceptable use
Services may not be used for unlawful access, surveillance without authorization, harassment, malware, fraud, theft, or other illegal activity. Service may be refused or stopped when authorization, safety, payment, or legality is in doubt.
Contact
Questions about these terms may be sent to tickets@thecompugeek.biz or submitted through the support request form.