Last updated July 23, 2026
Privacy Policy
The CompuGeek LLC collects only the information reasonably needed to operate the website, respond to requests, provide services, manage customer relationships, process billing, and protect its systems.
Information you provide
- Name, email address, phone number, business name, and preferred contact method.
- Support-request details, device information, error messages, screenshots, and files you choose to submit.
- Scheduling, estimate, invoice, and payment-related information.
- Feedback, reviews, and other communications you voluntarily provide.
Information collected automatically
The website may collect basic technical and usage information such as IP address, browser type, device type, referring page, visited pages, and security logs. Analytics and nonessential cookies are used only when enabled and permitted by the consent controls shown on the site.
How information is used
- Respond to support and service requests.
- Provide estimates, scheduling, billing, and follow-up.
- Secure the website and investigate abuse or fraud.
- Improve services, support workflows, and website content.
- Meet legal, accounting, and contractual obligations.
Remote access
Remote access is started only with customer authorization. Customers should close confidential documents before a session and may end the session at any time.
Sharing and retention
Information may be shared with service providers only when needed to operate the business, process payments, provide requested services, or comply with law. Information is retained only as long as reasonably needed for service, security, legal, and accounting purposes.
Your choices
To request access, correction, or deletion of information you submitted, email tickets@thecompugeek.biz. Some records may need to be retained for legal, security, or accounting reasons.