Before you pay
Make sure you have your invoice number available before starting. If you have questions about the amount due, the invoice status, or a related service request, contact support before submitting payment.
Need help with an invoice?
If you are not sure which invoice to pay or need clarification before payment, contact The CompuGeek and include your invoice number if available.
Find and open a standard invoice
Enter your invoice number or ticket number and the same email used on the ticket. If a matching Xero invoice is available, you can open the invoice and pay securely from there.
One time remote support payments
Need quick remote help without a monthly plan. One time support uses Stripe checkout so you can pay for the session you need without waiting on a manual invoice step.
- $49 first hour
- $25 each additional 30 minutes
- $79 two hour multiple issue session
Need billing help instead of a payment link
Use the customer portal for invoice questions, attachments, estimates, and ticket follow up when you need more than a payment page.
Keep the right paths separate
Customer billing pages stay focused on invoices, portal access, status lookup, and one time remote support. Technician downloads and internal release files stay behind OpsDesk where they belong.
Billing help and common questions
- Standard invoices open through secure Xero invoice pages.
- One time remote support payments use Stripe checkout.
- If you cannot find the invoice, use the support portal or contact support before paying again.
- Customer-facing billing pages do not expose internal downloads or technician tools.