How Support Works
The CompuGeek keeps support simple. Whether you need one time remote help, monthly care, or a referral for hands on repair, the process stays clear from the first message through the next step.
Submit a request
Use the support portal to explain the issue, affected device, urgency, and the best way to reach you.
We review the issue
The request is reviewed during support hours so the right service path can be chosen quickly.
Remote help or referral
If remote support is the best fit, service can begin quickly. If the problem needs hands on work, you get a clear referral or next step.
Follow up and next steps
After the issue is handled, you get a clear summary, invoice or plan recommendation if needed, and any next step worth knowing.
Support Hours
Monday through Saturday, 8:00 AM to 6:00 PM CST. Most support requests receive a response during business hours.