Paid Remote Support

Request remote support

This creates a support ticket immediately so the technician has your issue details before the remote session begins.

Name Email

Best contact number or email

Cell phone for support texts Text me updates about this remote support session, including timing warnings and approval links.

Device type Asset or serial number

Password or PIN Confirm Password or PIN

Issue summary What should the technician know? I consent to one-time remote access for diagnosis and support, and I understand additional time beyond the included session requires my approval and payment before work continues.

Remote support fee

$49 one-time remote support

Includes up to 60 minutes of active technician time.

Additional time requires customer approval and payment before support continues.

How the billing works

You will create the remote support request first. If payment is configured, you will be sent to the secure payment page before you are allowed to continue. After payment, open RustDesk and share your ID and one-time password with the technician.

If you opt in to texts, we can also send timing warnings and the approval link to your phone instead of making you chase it down in another tab.

Launch support client

RustDesk is the default one-time support client.

RustDesk

Launch RustDesk after payment

After you complete payment, open RustDesk and send your ID and one-time password to your technician.

When you start remote support, a small session timer window opens and stays available even if you leave this page.

What happens next

Submit the request so it becomes a ticket in the technician dashboard.
Complete the remote support payment if payment is enabled. A small session timer window will open so you can keep an eye on included time.
Open RustDesk and send your ID and one-time password to the technician.
If the included 60 minutes is exceeded, you will need to approve and pay for additional time before support continues.