FAQ
These are the questions people usually ask before they open a ticket. Most support can be handled remotely, which makes statewide service across Texas much easier. When hands on work is the better answer, The CompuGeek can help point you toward a trusted local shop when one is available.
Do you only help local customers?
No. Most support can be handled remotely, so help is available across Texas for many common issues.
What if I need a physical repair?
If a device needs hands on repair outside the local area, The CompuGeek can help refer you to a trusted Texas shop when one is available for that type of work.
What are your support hours?
Support is available Monday through Saturday, 8:00 AM to 6:00 PM CST. Requests sent after hours are handled as soon as possible on the next business day.
Do you offer one time remote support?
Yes. One time remote support is $49 for the first hour and $25 for each additional 30 minutes. If you have several issues to work through, a two hour multiple issue session is available for $79.
Can you help small businesses remotely?
Yes. Remote support, monitoring, troubleshooting, Microsoft 365 help, and general business support can all be handled for many Texas businesses without an onsite visit.
How does remote support usually work?
You submit a support request, The CompuGeek reviews the issue, and then remote help is arranged if the problem is a good fit. If hands on work is the better option, you will be told clearly and a referral can be made when available.
How fast do you respond?
Most support requests receive a response during business hours. Urgent issues should be marked clearly in the support request so they can be prioritized correctly.
What should I have ready before a remote session?
Have the affected device powered on, your best contact number ready, and any error messages or account prompts available so time is not wasted during the session.
Can I pay my invoice online?
Yes. Use the Pay Invoice page to verify the invoice number and continue to secure payment. If the invoice amount looks wrong, contact support before paying.
How do the monthly plans differ from one time support?
One time support is best when you need help right now with a specific problem. Monthly plans are better if you want monitoring, protection, maintenance, or ongoing business support.
Best way to get help
Use the support portal for active issues so your request lands in the live ticket system and can be tracked properly.
Need a quick answer?
One time remote support is often the fastest path when you do not need a monthly plan.
Need ongoing help?
Check the Plans page if you want monitoring, maintenance, or business support that continues beyond one incident.
More common questions
Do you support customers across Texas?
Yes. Many common issues can be handled remotely across Texas.
What if I have multiple issues?
The two hour remote support session is a good fit when you have several problems to work through in one visit.
What if I need local hands on work?
If local in person work is needed outside the area, trusted Texas repair shop referrals can be provided when available.