Frequently asked questions
Clear answers before service starts.
These answers cover the most common questions from home users and small businesses.
Do you support customers across Texas?
Yes. Many software, account, printer, Microsoft 365, security, and performance problems can be handled remotely anywhere in Texas.
Do you offer onsite service?
Local onsite service is available when the issue needs hands-on setup, repair, replacement, or network work. Availability depends on location and scheduling.
How does remote support work?
You submit a request, receive the next steps, approve access before the session, and can end access when the work is complete.
What does one-time remote support cost?
The published remote rates are $49 for the first hour, $25 for each additional 30 minutes, or $79 for a two-hour multiple-issue session.
What are your support hours?
Monday through Saturday, 8:00 AM to 6:00 PM Central Time. After-hours requests are reviewed as soon as practical during the next service period.
Can you support a small business?
Yes. Services can include device support, monitoring, endpoint care, Microsoft 365 help, backup oversight, security guidance, and technology planning.
Will you access my computer without permission?
No. Remote access starts only after customer permission and the required service steps are completed.
Can every problem be fixed remotely?
No. Failed hardware, physical damage, cabling, and some recovery work require hands-on service or a repair referral.